Talk to a human

What to expect when you write to us

One person reads this inbox. Most replies go out inside two business days. Catch us over a weekend or a public holiday and it takes longer. There's no support desk with shifts behind the form, only an independent project. Every reply is written by a person, no autoresponder ever answers, and your address is used for one thing: writing back.

What to include so we can actually help

Reporting something broken? Four details cut the fix time a lot:

• Which tool. The name does ("the QR generator"), or paste the page address.
• Which browser and device, with the version if you know it. "Safari on an iPhone" already narrows it a lot, because display and download bugs nearly always come down to the browser.
• What you expected, and what happened instead. "The download button did nothing" gets fixed faster than "it's broken".
• Any error message, copied word for word rather than described from memory.

One request. Please leave passwords, API keys, bank details, passport or visa numbers and your full resume out of the form. None of that helps us fix anything, and an inbox is no place to keep it. If the bug only shows with your real data, tell us that, and we'll find a safer way to see it.

Requests we get a lot

• "Can you build a tool that…": ask away. Several calculators on this site exist because a visitor asked. The ideas board is usually quicker. An idea goes public once it's been reviewed, and other visitors can vote it up.
• "Something in an article is wrong or out of date." Name the guide and the sentence. Notice periods, tax thresholds and pay figures all go stale, and we'd much rather fix one than defend it. We make the change and note it. How we check facts, and what we won't publish, is in the editorial policy.
• "I want my data deleted." You can do that yourself, right now, from your profile page: the account and everything tied to it goes at once, no need to ask. Prefer that we do it, or want a copy of your data first? Write in and say which. Your rights under GDPR (EU and UK), CCPA/CPRA (California), PIPEDA (Canada) and Australian law, plus how long we get to answer, are in the privacy policy.
• "Do you take guest posts or link exchanges?" No. No sponsored articles, no links for sale, no swaps. Should a guide ever carry an affiliate link, the guide will say so.
• "Can I advertise here?" The ads here come through Google AdSense, so we have nothing to sell you directly.

Other ways to reach the same answers

The answer may already be here somewhere. What Pro includes and the free daily limits: the pricing page. Where your pasted text goes in an AI tool, and which providers see it: the AI use disclaimer. Who's behind the site, and what pays for it: the about page. Legal and privacy requests can come through this form too; put that in the subject line so it's seen as one.